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Frequently Asked Questions
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What you need to know about online reservations and the credit card pre-authorization
What information do I need to provide to make a reservation?
A credit card is required for all reservations made via our online reservation system, you will have to complete a form with your credit card details.
You will need to provide the 16 digits card number, expiry date, security code (last 3 digits at the back of your card) and the full name of the cardholder. Please note that the expiry date must be the same or later than the date of your reservation, if your card is expired, the pre-authorization will not be processed.
How does the restaurant use my credit card details?
For your protection, our reservation system will check the credit card details with your bank on a secured server that encrypts the information. Please note that in some cases, the pre-authorization on your credit card might be declined. This situation can happen if you exceeded your limit with other purchases made on the same day. This is a pre-authorization for guarantee only, we will not charge the credit card. The full amount of your bill should be settled on the day.
The pre-authorization process depends completely on an internal functioning of your bank.
We noticed about the specific functioning of some foreign banks for which the demand of Pre-authorization acts as télécollecte (transmission in bank for compensation) and thus as an express debit for credit card older.
For information this debit does not act as the reservation payment, but only as a guaranty for your booking.
Legally this debit from the pre-authorization will be cancel 7 days after your reservation, if this transaction is not cancel beyond it, please contact us.
In which case(s) my credit card will be charged?
In the event that a booking is not honoured or cancelled with less than 48 hours notice, a fee will apply per person. This fee will be equivalent of the lunch or dinner menu price depending on your reservation.
The final number of guests must be confirmed 48 hours prior to the event, therefore your bill will be based on this final number.
Can I book a table if you do not have a credit card?
Unfortunately this is not possible.
- We are sorry to inform you that we cannot guarantee a table by the window.
- However, we do our best to accommodate this kind of request on a "first booked, first served basis".
Special dietary requirements
In order for us to meet your expectations, please indicate what are your dietary requirements in the blank field on the page following your contact details.
Celebrate a special occasion
You would like to organise a surprise birthday party or another special occasion you would like to celebrate?
You can order a birthday cake with a candle no later than 72 hours prior to the date of your reservation:
- Price per person: €26.
- We are unable to personalise the cakes (with a name, or age etc...).
- We are happy to organise menus with no price upon request.
Please indicate your special queries in the blank field on the page following your contact details.
Party Size - 8 or more
From 8 to 12 guests:
- A set menu is required for the entire table. At lunch from Monday to Friday: Experience 5 course menu with food-wine pairing. On Week-ends, bank holidays & for dinner: Experience 6 course menu with food-wine pairing.
- The final number must be confirmed no later than 48 hours prior to the date of your reservation.
- All bills must be settled in full on the event day.
From 13 to 24 guests:
- Same terms and conditions as above.
- The party will be accommodated on 2 separate tables with a maximum of 12 guests per table.
- There is no space available for large tables next to a window.
- We do not have any private dining rooms.
Please note that there are a few steps at the restaurant entrance located at the south pillar of the Eiffel Tower. Our team will be happy to assist you in order for you to access the elevator.
Disabled access to the restaurant toilets.
Please do not hesitate to leave your comments or questions in the blank field on the page following your contact details.
Our dress code is smart casual, however we do not oblige our guest to wear a tie or a jacket. Sportswear (such as t-shirts, shorts, trainers etc...) are not accepted.
- High chairs are not available.
- We are sorry to inform that we are unable to offer kids menus.
You are an agency or a hotel
If you would like to reserve a table on behalf of your client/ guest, please indicate his contact details in the reservation form and add your details in the field « notes ».
Credit card details will be required to make a reservation.
Please note that it is only for pre-authorization and nothing will be charged to the card (for further information, please select this topic within the FAQ section).
Should you wish to settle for the entire or part of the bill, please do not hesitate to mention it in the « notes » field and we will contact as soon as possible.
We do not offer any special rates for people working in the hotel and catering industry.
General information - Eiffel Tower
Smoking is not allowed in the Eiffel Tower. The use of electronic cigarette is as well strictly prohibited on the monument. For security reasons, it is forbidden to access the restaurant by elevator after 10PM, after this time any exit will be permanent.
Animals and pets are not admitted, excluding those required by disabled visitors.
List of Prohibited items - Eiffel Tower
Visitors are not allowed to bring certain objects into the restaurant & spaces open to the public, i.e. items that, due to their destination or characteristics, present security risks to other people, equipment or the monument, and in particular:
- weapons and munitions,
- explosive, flammable or volatile substances,
- bladed weapons likely to be a
danger to the safety of the public and employees,
- tools (cutters, screw drivers,
- items that are too heavy, bulky or
- oversized luggage or bags,
- climbing or jumping gear
(especially bungee jumping and parachutes), as well as publicity materials of
- child buggies/strollers that are
- glass bottles, drink cans,
- an excessive amount of food or
drink (determined by the agents).
In order to check bag dimensions, gauges are provided for visitors at the four corners of the esplanade and at the security control before entry to the monument. Warning: Any object not accepted on the Eiffel Tower cannot be deposited.